FIX WEB – TERMS & CONDITIONS
Website: www.fixweb.site
Last Updated: September 12, 2026
1. About Fix Web
Fix Web provides professional website and technical services, including but not limited to:
- Website error fixing
- PHP error fixing
- Laravel error fixing
- Laravel version upgrades
- WordPress troubleshooting
- WooCommerce customization
- Website customization
- Web page customization
- New feature/module implementation
- Database error fixing
- Website speed optimization
- Payment gateway installation
- Courier API/service installation
- Checkout page customization
- CodeCanyon script customization
- Facebook/Meta Pixel setup
- Google Tag Manager setup
- Social media contact integration
- API integration
- Third-party service integration
- Server/configuration troubleshooting
- Website maintenance and technical support
- Other related web development and technical services
The exact scope of each service may vary according to the customer’s requirements and the technical condition of the website.
2. Acceptance of Terms
By using our website or purchasing our services, you agree that:
1. You are providing accurate information.
2. You have the authority to request changes to the
website/application.
3. You have the necessary rights or permissions to modify the website,
software, script, content, or other materials provided to us.
4. You will cooperate reasonably during the project.
5. You understand the agreed service scope before work begins.
6. You accept these Terms & Conditions.
If you are placing an order on behalf of a company or organization, you confirm that you have the authority to do so.
3. Service Scope
Every service provided by Fix Web is based on the agreed requirements.
Before beginning substantial work, the requested task may be reviewed to determine:
- Technical feasibility
- Required access
- Estimated workload
- Existing system condition
- Required third-party services
- Required source-code modifications
- Database requirements
- API requirements
- Hosting/server requirements
- Potential compatibility issues
A service description published on our website describes the general nature of a service and does not necessarily mean that every possible feature is included in every order. The specific quotation, proposal, invoice, order details, or written agreement may define the actual scope of a particular project.
4. Technical Assessment
Some technical problems cannot be accurately assessed without examining the website, source code, database, server, configuration, or third-party services.
Therefore, Fix Web may need to inspect the relevant system before
confirming:
- Final price
- Completion time
- Technical feasibility
- Required development work
- Required third-party services
- Whether the requested feature can be implemented
A customer may provide screenshots or descriptions of an error, but the actual cause may be different from the visible error message.
5. Quotes and Pricing
Service prices may depend on factors including:
- Complexity of the task
- Number of pages/modules affected
- Existing code quality
- Framework/platform
- Database structure
- API requirements
- Third-party integrations
- Server environment
- Required development time
- Urgency
- Required testing
- Existing customizations
A quoted price applies to the agreed scope only. If additional requirements are introduced after the work begins, Fix Web may provide a separate quotation for the additional work.
6. Additional Work
Additional charges may apply if the customer requests:
- New features
- Additional pages
- Additional revisions
- Additional integrations
- Additional API connections
- Major design changes
- Additional bug fixes unrelated to the original task
- New database functionality
- Additional third-party services
- Changes outside the agreed scope
We will normally communicate the additional requirement and associated cost before performing substantial additional work.
7. Payment
Payment terms will be communicated before or during the order process.
Depending on the project, Fix Web may require:
- Full advance payment
- Partial advance payment
- Milestone-based payment
- Payment after completion
- Another mutually agreed payment arrangement
The applicable payment arrangement may vary depending on the service and project size.
8. Advance Payment
Where an advance payment is required, work may begin after the payment has been successfully confirmed.
Advance payment may cover:
- Reserved development time
- Technical assessment
- Development work
- Configuration
- Testing
- Third-party setup
- Project preparation
An advance payment does not automatically mean that every requested change is refundable or that all project circumstances are identical. Refund eligibility is governed by the applicable service/refund terms and the circumstances of the individual order.
9. Refund Policy
Refunds are considered according to the nature of the service and the stage of work. Because many Fix Web services involve custom development, configuration, troubleshooting, source-code modification, testing, or technical investigation, certain work may become non-refundable once substantial
work has been completed.
Where applicable, refunds may be considered when:
- The requested service cannot technically be performed despite
reasonable effort.
- Fix Web agrees that a refund is appropriate.
- The applicable payment/service agreement specifically provides for a
refund.
Refunds may not normally be available for:
- Work already completed
- Custom development already delivered
- Third-party fees
- Domain/hosting charges
- Paid plugins or licenses
- API/provider charges
- Work performed according to the approved requirements
- Issues caused by changes made by the customer or another developer after delivery
Any refund will be handled according to the applicable service agreement and applicable law.
10. Cancellation
Customers may request cancellation before substantial work begins. If work has already started, cancellation may not automatically entitle the customer to a full refund.
The amount, if any, refundable after cancellation may depend on:
- Work already completed
- Time already spent
- Technical investigation performed
- Development completed
- Third-party costs
- Project preparation
- Delivered files or changes
11. Customer Responsibilities
Customers are responsible for providing accurate and necessary information.
Depending on the service, customers may need to provide:
- Website URL
- Source code
- Hosting access
- Server access
- Database access
- CMS access
- API documentation
- API credentials
- Payment gateway information
- Courier API information
- Meta/Google account access where required
- Error messages
- Screenshots
- Design references
- Business requirements
Customers should provide only the access necessary for the requested work.
12. Website and Server Access
If technical access is required, the customer is responsible for providing valid access.
Delays may occur if:
- Access information is incorrect
- Access expires
- Hosting blocks access
- Firewall restrictions exist
- Server permissions are insufficient
- Two-factor authentication prevents access
- The hosting provider restricts required functionality
- Required credentials are not provided
Fix Web is not responsible for delays caused by unavailable or incorrect customer-provided access.
13. Backup Responsibility
Customers are strongly encouraged to maintain a complete backup before allowing significant changes to:
- Website files
- Source code
- Database
- Server configuration
- Plugins
- Themes
- Framework files
- Production environments
Although reasonable care may be taken during technical work, no development process can eliminate every possibility of unexpected technical issues. For major modifications, customers should maintain a recoverable backup before work begins.
14. Data Loss
Fix Web will make reasonable efforts to avoid unnecessary data loss. However, technical work involving databases, server configurations, migrations, framework upgrades, plugins, or source-code changes may carry inherent risks. Customers are responsible for maintaining appropriate backups unless a
specific backup service has been separately agreed.
15. Third-Party Services
Some Fix Web services depend on third-party platforms, providers, APIs, plugins, or services.
Examples include:
- Payment gateways
- Courier companies
- Meta/Facebook
- Google
- WhatsApp
- Telegram
- SMS providers
- Email providers
- Hosting companies
- Domain registrars
- CodeCanyon/Envato
- External APIs
- CDN providers
- Analytics services
Fix Web can configure or integrate the website-side functionality where technically possible.
However, Fix Web does not control third-party:
- Servers
- Policies
- APIs
- Account approvals
- Account restrictions
- Service availability
- Pricing
- Rate limits
- API changes
- Security policies
- Platform updates
Therefore, third-party interruptions or policy changes may affect functionality.
16. Payment Gateway Disclaimer
Payment gateway installation or integration is subject to the requirements and limitations of the payment provider.
Fix Web does not guarantee:
- Merchant account approval
- Payment gateway approval
- Transaction approval
- Payment provider availability
- Settlement time
- Provider-side fraud decisions
- Provider-side account restrictions
Customers are responsible for maintaining valid merchant/payment-provider accounts and complying with the provider’s requirements.
17. Courier API Disclaimer
Courier integration depends on the courier company’s available API and account permissions.
Features such as:
- Order creation
- Shipment creation
- Tracking
- Status updates
- COD information
- Delivery charges
- Webhooks
may depend on the courier provider’s API. If the courier provider changes or disables an API feature, Fix Web cannot guarantee continued availability of that third-party functionality.
18. Meta Pixel & Google Tag Manager
Fix Web may configure:
- Meta Pixel
- Google Tag Manager
- Google Analytics
- Conversion tracking
- Event tracking
- Data Layer
- eCommerce tracking
However, advertising and analytics platforms control their own reporting systems.
Fix Web does not guarantee:
- Advertising results
- Sales
- Leads
- Conversion volume
- Ad account approval
- Advertising account status
- Exact reporting numbers
- Future tracking behavior after third-party platform changes
Browser restrictions, consent settings, ad blockers, privacy technologies, platform changes, and other external factors can affect tracking.
19. Website Speed Optimization
Speed optimization is performed based on the website’s technical environment.
Performance can depend on:
- Hosting
- Server resources
- Website code
- Database
- Images
- Plugins
- APIs
- Third-party scripts
- CDN
- Network conditions
- Visitor device
- Browser
- Geographic location
Therefore, Fix Web does not guarantee a specific PageSpeed, GTmetrix, Lighthouse, Core Web Vitals, or other performance score unless such a specific measurable target has been expressly agreed in writing.
20. Laravel Version Upgrade
Laravel upgrades can involve:
- Framework changes
- PHP requirements
- Composer dependencies
- Third-party packages
- Database migrations
- Authentication
- APIs
- Frontend assets
- Server configuration
Older or heavily customized Laravel applications may require additional development. Fix Web does not guarantee that every old Laravel application can be
upgraded to every target version without additional modifications.
21. CodeCanyon and Purchased Scripts
Customers must have legitimate rights or licenses to the scripts they ask Fix Web to modify.
Fix Web does not support:
- Stolen software
- Pirated software
- Cracked scripts
- Nulled scripts
- License bypassing
- Activation bypass
- Unauthorized access
- Copyright infringement
If a script contains encoded, obfuscated, protected, or inaccessible source code, certain modifications may not be technically possible.
22. New Feature Implementation
New feature implementation depends on the existing architecture. A requested feature may require changes to:
- Database
- Backend
- Frontend
- API
- Authentication
- User roles
- Admin panel
- Existing modules
- Business logic
Fix Web will make reasonable efforts to implement the agreed functionality, but technical feasibility must be assessed for complex systems. Major redevelopment may be treated as a separate project.
23. Website Customization
Website customization may include:
- Layout changes
- Page modifications
- CSS changes
- HTML changes
- JavaScript changes
- Backend modifications
- Forms
- Menus
- Checkout
- Dashboard
- Admin panel
- Database-related functionality Customization does not automatically include a complete redesign or rebuilding of the entire website unless specifically agreed.
24. Completion and Delivery
A service will generally be considered completed when the agreed scope has been implemented and delivered. The customer should review the delivered work within a reasonable period. If an issue directly related to the agreed scope is identified, the customer should report it with sufficient details so that it can be reviewed.
25. Revision Policy
Where revisions are included in a service, they apply to the original agreed requirements. A revision does not mean unlimited redesign or new development.
For example:
Included: Changing the agreed button position.
Potentially additional work: Requesting an entirely new page, feature, workflow, or design after the original work has been completed.
26. Customer-Generated Changes
After Fix Web completes a service, customers or third-party developers may modify the website. If subsequent changes cause:
- New errors
- Broken functionality
- Design issues
- Database problems
- Configuration problems
- Integration problems
additional troubleshooting may be required. Such work may be treated as a new service.
27. Confidentiality
Fix Web respects the confidentiality of customer information and project materials. Information received during a project may include:
- Source code
- Business information
- Website information
- Technical configurations
- API information
- Project requirements
We will use such information primarily for providing the requested services and related support, subject to applicable law and our Privacy Policy.
28. Customer Data
Customers should not provide unnecessary sensitive information. Customers are responsible for ensuring that information provided to Fix Web for technical work is lawfully obtained and that they have the necessary authority to provide it. Where personal information is involved, the customer should ensure
appropriate permissions and legal requirements are satisfied.
29. Prohibited Activities
Customers may not use Fix Web services for unlawful purposes. We do not knowingly provide assistance for activities involving:
- Hacking unauthorized systems
- Unauthorized access
- Credential theft
- Malware distribution
- Phishing
- Fraud
- Payment fraud
- Identity theft
- License bypassing
- Software piracy
- Stolen source code
- Illegal surveillance
- Malicious attacks
- Destructive activities
- Other unlawful activities
Fix Web reserves the right to refuse or terminate a service request that appears to involve unlawful or abusive activity.
30. Intellectual Property
Unless otherwise agreed, customers retain ownership of their existing website content, source code, data, and materials that they legally own. Third-party software remains subject to its own license. Examples include:
- WordPress
- Laravel
- CodeCanyon scripts
- Plugins
- Themes
- Libraries
- APIs
- Fonts
- Images
- Icons
- Other third-party software
Fix Web does not transfer ownership of third-party intellectual property.
31. Custom Development
For custom development specifically created for a customer, ownership and licensing arrangements may depend on the project agreement. Unless otherwise agreed, Fix Web may retain rights to general development techniques, reusable code patterns, tools, frameworks, libraries, and non-customer-specific components used to provide the service.
32. Website Content
Customers are responsible for the legality and accuracy of content they provide. This includes:
- Text
- Images
- Videos
- Logos
- Product information
- Business information
- Documents
- Copyrighted materials
The customer confirms that they have the necessary rights to use materials supplied to Fix Web.
33. Service Availability
Fix Web aims to provide reliable services but does not guarantee that the website or service platform will always be available without interruption. Temporary interruptions may occur due to:
- Hosting issues
- Server maintenance
- Network problems
- Security incidents
- Software updates
- Third-party outages
- Domain problems
- DNS issues
- Internet infrastructure
- Force majeure events
34. Limitation of Liability
To the extent permitted by applicable law, Fix Web will not be responsible for indirect or consequential losses arising from:
- Website downtime
- Lost business
- Lost revenue
- Lost opportunities
- Third-party service failures
- Hosting failures
- Domain issues
- API failures
- Payment provider failures
- Data loss caused by circumstances outside reasonable control
- Customer modifications
- Third-party developer modifications
- Unsupported software
- Illegal or unauthorized customer activity
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
35. No Guarantee of Business Results
Technical services are intended to improve or restore website functionality. However, Fix Web does not guarantee:
- Increased sales
- Increased traffic
- Increased ranking
- Advertising success
- Conversion rates
- Revenue
- Customer acquisition
- Search-engine ranking
- Business profitability
Technical performance and business performance are affected by many factors outside our control.
36. Security
We take reasonable technical precautions when performing website-related work. However, no internet-connected system can be guaranteed to be completely
secure. Customers are responsible for maintaining:
- Strong passwords
- Updated software
- Secure hosting
- Appropriate user permissions
- Security plugins/tools where applicable
- Regular backups
- Proper access control
37. Communication
Project communication may take place through available communication channels such as:
- Website
- Email
- WhatsApp
- Messenger
- Phone
- Other agreed communication methods
Customers should provide accurate contact information to avoid unnecessary project delays.
38. Delays
Estimated delivery times are generally based on the information and access available at the time of quotation. A project may be delayed due to:
- Delayed customer responses
- Missing access
- Incorrect credentials
- Third-party API problems
- Hosting problems
- Unexpected code complexity
- Additional requirements
- Server restrictions
- Third-party approvals
- Unavailable dependencies
Any estimated completion date should therefore be considered an estimate unless a specific deadline has been expressly agreed.
39. Emergency/Urgent Work
Urgent or priority technical work may be subject to:
- Additional charges
- Availability
- Technical complexity
- Server accessibility
- Third-party response time
An urgent request does not guarantee immediate completion if the underlying issue depends on an external provider.
40. Third-Party Developer Changes
If a website was previously modified by another developer, Fix Web may need to inspect those modifications before proceeding. Poorly implemented previous modifications may cause:
- Conflicts
- Errors
- Security issues
- Unclear code behavior
- Database inconsistencies
- Compatibility problems
Additional troubleshooting or redevelopment may be required in such situations.
41. Force Majeure
Fix Web will not be responsible for delays or inability to perform services caused by circumstances beyond reasonable control, including:
- Natural disasters
- Major internet outages
- Government restrictions
- War
- Civil unrest
- Cyber incidents
- Infrastructure failures
- Major hosting outages
- Third-party platform failures
- Power outages
- Other events beyond reasonable control
42. Changes to These Terms
Fix Web reserves the right to update or modify these Terms & Conditions when necessary. Changes may be made to reflect:
- New services
- Business changes
- Legal requirements
- Security improvements
- Operational changes
- Changes to third-party platforms
The updated version will be published on this website with a revised “Last Updated” date.
43. Privacy Policy
Our handling of personal information is also governed by our Privacy Policy.
By using Fix Web services, you should review both:
- Terms & Conditions
- Privacy Policy
Where applicable, cookie and tracking technologies may also be governed by separate policies or notices.
44. Complaints and Dispute Resolution
If you have a concern about a Fix Web service, please contact us first so that we can review the issue and attempt to resolve it.
When submitting a complaint, please provide:
- Order/service reference
- Website URL
- Description of the problem
- Relevant screenshots
- Date of service
- Other relevant information
We will make reasonable efforts to review genuine service-related complaints.
45. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory rights or protections available to consumers under applicable law. Any dispute should first be attempted to be resolved through good-faith communication between the customer and Fix Web. Nothing in these Terms is intended to remove or restrict any mandatory legal right available to a customer.
46. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by applicable law.
47. Entire Agreement
These Terms, together with the applicable:
- Service description
- Quotation
- Invoice
- Order details
- Written project agreement
- Privacy Policy
- Refund Policy, where applicable
constitute the applicable understanding between the customer and Fix Web regarding the relevant service.
Where a specific written project agreement conflicts with these general Terms, the specific agreement may control for that particular project to the extent permitted by law.
48. Contact Fix Web
If you have questions about these Terms & Conditions or a service order, please contact us.
Website: www.fixweb.site
Business Name: Fix Web
Email: support@fixweb.site
WhatsApp: 8801919140007
AGREEMENT
By using www.fixweb.site, requesting a service, placing an order, or making a payment for Fix Web services, you acknowledge that you have read and agreed to these Terms & Conditions.
Fix Web Professional Website Error Fixing & Customization Service
